Lea Hall Lea Lane Alford Chester CH3 6JQ T: 01244 421060

Frequently Asked Questions

Can I order samples?

Samples are available on a sale or return basis.  Just contact us with your sample order request.  Once we have sent your sample order to you, all that we ask is that you return them to us within 28 days at your expense.

Do you do Sizing Days?

Yes, if you have 25 staff plus we do offer a complimentary sizing day.  This cuts down on returns and exchanges and gives us the opportunity to ensure the job gets done right, first time round.

What are your Lead times?

Our typical lead time is seven working days from order confirmation.  If you have an event on a specific date then just let us know and we will endeavour to meet your deadline.  We will not commit if we cannot deliver.

How much do you charge for delivery?

Delivery (UK mainland only) starts at £7.95 + VAT for 24 hour delivery.  For some large branded orders higher delivery charges may apply.

Back orders

If your garment is not in stock then we will place it on back order.  You will be notified in this case and given the option of replacing it with an alternative style or cancel that part of your order.

Are you able to provide specially manufactured garments?

We are aware that sizes outside of our stock size range of 6 – 24 can be difficult to source.  Our view is that whatever size you require, we will aim to accommodate.  Our bespoke service is designed to give you the best chance of acquiring a garment that matches your existing uniform and that fits properly.  Call us to discuss your requirements and we will be happy to help if we can.

Manpacking

This service is available upon request.  By individually packing each staff members uniform order we can save you time and effort in sorting through the bulk order you have placed.  This pack can then be distributed to each employee in the workplace for them to transport home.  There is an additional charge for this service unless otherwise authorised per individual contract.

What do I need to do if I wish to return anything?

We understand that at times items need to be returned for varying reasons.  On any garments that have not been embroidered or altered in any way, we have a no quibble returns policy, provided the items are returned to us within 14 days of receipt.   Under certain circumstances, and by prior arrangement, items may be returned after the 14 day period but this may incur a handling charge.

We cannot accept the return of any item that has been embroidered or decorated in any way, unless there is a fault with that item, in which case we will replace the item free of charge.  We cannot accept the return of any items that are soiled, torn or damaged due to incorrect washing or ironing.

Delivery charges are not refunded if an item is returned.  When returning items the return carriage costs are the responsibility of the customer.  Please enclose all documentation and full contact details, including a note explaining the reason for the return with your full order details.